Editorial desk · Jakarta
Contact the PriaOptimal Editorial Team
Questions, corrections, and topic suggestions all reach the same inbox, and we read every message. If you spotted an outdated label description, want a product covered, or simply have a question about a guide, this is where to send it. We reply in the order messages arrive, usually within a few working days.
Email is fastest
[email protected]Phone, Jakarta hours
+62 21 3196 3059Desk hours
Monday to Friday, 09:00–18:00
What to include in your message
If your question is about a specific product, include the brand and the exact name printed on the label. Supplement names are often similar across markets, and the precise wording saves a round of back-and-forth. If you are reporting a correction, tell us which guide and which sentence, and what the current label says. Specific messages get specific answers.
A short note on scope: we write about natural supplements for men as a category — formats, ingredients, serving lines and how products sit next to each other in a comparison. That is the kind of question we can answer well, because it is the kind of question our guides are built from.
A complete message carries
- Brand name as printed
- Exact product name from the label
- Guide and sentence for corrections
- What the label shows now your wording
- Where you buy it for suggestions
You do not need to write a long letter. Three lines with the right product name beats three paragraphs of description every time.
Corrections and label updates
Labels change more often than most readers expect. Formulas get reformulated, serving sizes shift, and products are discontinued. If something in our guides no longer matches the bottle in your hand, we want to know. Send the product name and what the current label shows. We verify against the brand's public materials and update the guide if the difference is confirmed.
Step one
Send the product name
The brand and the wording on the front of the pack, exactly as it appears. That is what lets us find the right product rather than a similarly named one from another market.
Step two
Describe the difference
Which guide, which sentence, and what the label shows instead — a changed ingredient, a different serving line, or a pack size that no longer matches what we describe.
Step three
We check and update
We compare your note with the brand's public materials. If the change is confirmed, the guide is corrected and the entry is rewritten so the next reader sees the current wording.
Topic and product suggestions
We add products when they are widely available in Indonesia and enough readers ask about them. If a formula keeps coming up in your circles and it is not in our guides yet, suggest it. Include the brand, product name, and where you usually see it sold. That helps us judge whether it belongs in a comparison or a category guide.
Suggestions carry more weight when they arrive with a reason. Tell us whether you are asking about a daily multi, a minerals blend, or an energy and endurance formula — those three sit in different guides here, and knowing the category saves a reply.
Questions we cannot answer
We are an editorial team, not a medical service. We cannot advise on whether a supplement is right for you, how it interacts with prescription medicine, or what dose suits your situation. Those questions belong with a doctor or pharmacist who knows your history. We are glad to explain what a label means, but we will not cross into personal medical advice.
What we can do is help you read a panel properly: what a serving line covers, how a two-capsule and a three-capsule format differ, and where a formula sits next to similar ones. That kind of explanation is general and stays useful whatever your own routine looks like.
Where a pharmacist helps
- Whether a formula fits alongside what you already take
- How your own routine and timing affect a serving
- Which format suits how you actually take a daily product
Supplements are not medicines. Anything you read here is general product information for a healthy lifestyle routine, not personal guidance.
Response times and follow-ups
Messages are answered in the order they arrive. Most get a reply within a few working days, though volume can push that out during busy periods. If you have not heard back after a week, feel free to send a short follow-up. Mention the original subject line so we can find your first message quickly.
First reply
A few working days from arrival
Messages are read in the order they land, so a quiet week usually means a faster answer and a busy week a slower one.
If a week passes
Send a short follow-up
Keep the original subject line in the reply so we can pull up the first message instead of starting the question again.
How to reach us
Email is the most reliable channel: [email protected]. You can also call +62 21 3196 3059 during Jakarta business hours. Our office is at Jl. MH Thamrin No. 10, Menteng, Jakarta Pusat, 10310, though visits are by appointment since the team is small and often out. Email is faster in almost every case.
- Email [email protected]
- Phone +62 21 3196 3059
- Hours Monday to Friday, 09:00–18:00
- Office Jl. MH Thamrin No. 10, Menteng, Jakarta Pusat, 10310
Write to the editorial desk
Use this form if you would rather not open your own mail client. It goes to the same inbox and is read in the same order. Tell us what the message is about, which product or guide it concerns, and what you would like us to check.
We only use what you send to answer your message. Nothing here signs you up for anything.
Before you write
Three answers that cover most of what arrives in the inbox. If one of them fits, it may save you the wait.
How quickly will I get a reply?
Most messages are answered within a few working days. Busy periods can stretch that slightly. If a week passes without a reply, send a short follow-up with your original subject line so we can locate the first message.
Can you recommend a specific product for me?
No. We explain how products compare within a category, but we do not give personal recommendations. The right product depends on your routine, format preference, and medical situation, which we cannot assess by email. A pharmacist can help with the personal part.
Can I visit the office?
Visits are by appointment only. The team is small and often working outside the office. Email is the fastest way to reach us, and it lets us route your question to the right person before you travel.
Thanks for reading closely
Most of the corrections in these guides started as a reader noticing one word on a bottle that no longer matched the page. If you have spotted something like that, or you want a category covered that we have not reached yet, send it over. The inbox is read by the people who write the guides.
If your question is about how a daily routine fits together rather than about one product, the routine builder is often a better first stop than the inbox.
Direct line to the desk
- [email protected]
- +62 21 3196 3059
- Monday to Friday, 09:00–18:00
- Jl. MH Thamrin No. 10, Menteng, Jakarta Pusat, 10310